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Observe and Innovate
Quit telling people you have clean restrooms
Too many institutions tout fast, local loan decisions and personal service like they're the
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Shhhh! Stop using the *S* word.
Many community bankers struggle with getting all of their staffers to feel confident with
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Stop calling on the usual suspects for your advisory board
Lots of community banks have an advisory board of 8-10 local movers and shakers. Some of these
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Stop hiring tellers—you need listeners
The moniker “teller” has been around in banking since time immemorial. And while it may feel
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Strategic alliances can multiply your reach—and your value—to customers
When was the last time you thought about putting your well-known contacts and customers
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Sweet 16: a (brand) new year is here
Though this week heralds the arrival of a brand new year, we’ll be making resolutions for next
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Test kitchen for irresistible financial brand ideas
The 5 essential elements of sensational financial brands
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The ever-changing tax landscape
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The infrastructure of your institution starts with culture
The surprisingly effective response to a customer complaint
I recently had trouble with a community bank’s technology and emailed a banker there to
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Three pitfalls that can sabotage bank brands
Financial
What Dale Carnegie and Beyoncé can teach bankers about relationships
Almost every community bank will boast that they know their customers by their names. But do
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What tourist-y restaurants can teach banks about being sticky
I was a tourist in Branson, MO recently and as to be expected, had some sub-par experiences in
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What’s green and goes round and round all day?
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Why your officer calling program is destined to fail
You have new marketing brochures, a fantastic iPad sales presentation and you’re ready to turn
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You're not making it easy for me to do business with you
Dear Community Banker X: Your technology is behind. Your ATM is dysfunctional and you don’t
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